Providing services and products through the Afaaq Store, owned by Afaaq Haditha Trading Company, requires the collection and processing of some data about store users.
The store management, through Afaaq Haditha Company, handles your data legally in accordance with the laws applicable in Saudi Arabia, ensuring users’ rights to privacy while granting us certain permissions that enable us to provide the store’s services and products to you.
Data We Collect About You
The information we collect from customers helps us personalize and continuously improve the shopping experience.
We receive and store any information you enter on our website or provide to us in any other way.
We use the information you provide for purposes such as:
Responding to your requests
Personalizing your future shopping experience
Communicating with you
When you agree to receive marketing emails from Afaaq by selecting the checkbox at checkout, you will be added to our mailing list, and you can unsubscribe at any time.
Information Sharing
Your information is very important to us, so we do not share any customer information with any third party and ensure complete privacy protection.
Contact Us
If you have any inquiries or questions, do not hesitate to contact us:
According to the Ministry of Commerce regulations, warranty procedures apply as follows:
Electrical appliances are covered under warranty for two years from the purchase date, with the first year covering internal spare parts only.
Gas equipment is covered under warranty for one year from the purchase date.
Afaq Company provides its services within Saudi Arabia.
After the first year, the customer bears the technician’s service fees.
For warranties outside Dammam and its suburbs, the customer must cover all related expenses, including:
Technician visit fees
Additional work hours
Accommodation and transportation costs
Airfare (for areas 300 km or more from Dammam)
For refrigeration and small equipment, the customer must send them to the company’s maintenance center.
Important Warranty Conditions
Before using any equipment, you must follow the operation and maintenance manual provided with the equipment.
For technical support, contact: 0559967446
All electrical devices will be inspected before delivery, and customers must sign a receipt confirming the equipment’s condition.
Warranty does not cover:
External accessories
Consumable parts or body parts of the device
Cases Not Covered by Warranty
If the equipment has been serviced externally.
If the equipment is operated incorrectly, such as:
Using a high-pressure gas regulator
Connecting equipment to incorrect voltage (1-phase or 3-phase power)
Providing wrong voltage information (220V – 380V)
Using power generators without stabilizers
If a water filter is not installed for equipment that requires one, such as:
Ice makers
Dishwashers
Ovens
Dough proofers
Any other water-supplied devices
Failure to follow regular maintenance schedules for cooling equipment, including filters, condensers, and other components, which require routine cleaning to maintain efficiency.
Provision of Services and Products
Providing services and products through the Afaaq Store, owned by Afaaq Haditha Trading Company, requires the collection and processing of some data about store users.
The store management, through Afaaq Haditha Company, handles your data legally in accordance with the laws applicable in Saudi Arabia, ensuring users’ rights to privacy while granting us certain permissions that enable us to provide the store’s services and products to you.
Data We Collect About You
The information we collect from customers helps us personalize and continuously improve the shopping experience.
We receive and store any information you enter on our website or provide to us in any other way.
We use the information you provide for purposes such as:
Responding to your requests
Personalizing your future shopping experience
Communicating with you
When you agree to receive marketing emails from Afaaq by selecting the checkbox at checkout, you will be added to our mailing list, and you can unsubscribe at any time.
Information Sharing
Your information is very important to us, so we do not share any customer information with any third party and ensure complete privacy protection.
Contact Us
If you have any inquiries or questions, do not hesitate to contact us:
According to the Ministry of Commerce regulations, warranty procedures apply as follows:
Electrical appliances are covered under warranty for two years from the purchase date, with the first year covering internal spare parts only.
Gas equipment is covered under warranty for one year from the purchase date.
Afaq Company provides its services within Saudi Arabia.
After the first year, the customer bears the technician’s service fees.
For warranties outside Dammam and its suburbs, the customer must cover all related expenses, including:
Technician visit fees
Additional work hours
Accommodation and transportation costs
Airfare (for areas 300 km or more from Dammam)
For refrigeration and small equipment, the customer must send them to the company’s maintenance center.
Important Warranty Conditions
Before using any equipment, you must follow the operation and maintenance manual provided with the equipment.
For technical support, contact: 0559967446
All electrical devices will be inspected before delivery, and customers must sign a receipt confirming the equipment’s condition.
Warranty does not cover:
External accessories
Consumable parts or body parts of the device
Cases Not Covered by Warranty
If the equipment has been serviced externally.
If the equipment is operated incorrectly, such as:
Using a high-pressure gas regulator
Connecting equipment to incorrect voltage (1-phase or 3-phase power)
Providing wrong voltage information (220V – 380V)
Using power generators without stabilizers
If a water filter is not installed for equipment that requires one, such as:
Ice makers
Dishwashers
Ovens
Dough proofers
Any other water-supplied devices
Failure to follow regular maintenance schedules for cooling equipment, including filters, condensers, and other components, which require routine cleaning to maintain efficiency.
